All the non-stitching orders will be shipped in 5-7 working days. For stitching orders, it will take 10 working days to ship from the date of design confirmation. of blouses/salwar.
All orders above Rs. 2000/- will be eligible for Free Shipping within India. If your order value is below Rs. 2000/-, shipping charges will be Rs. 60 within Tamil Nadu and Rs. 90 for other states.
For international orders, shipping charges depend on weight of package. Starts from USD 14.
You can check the status of your order by contacting our support team via Chat support, Email, FB & Instagram channels.
We will be sending notifications from our email for
1. Order confirmation
2. Updating tracking details once the order is dispatched.
3. Cancellation/refund/gift card
For international orders, customs duty shall be borne by the customers. Each country will have their own regulations. We couldn't confirm the final cost.
Return of sarees are accepted only within 7 days of receipt. You can place return request by sending an email to email@example.com with your order number and reason for return. If you're returning one of the sarees you'd ordered, please mention the name of the saree. It can be found in the invoice.
Our support team will get back to you on further process.
Once approved, you can send the package in original condition, folding, price tag and silk mark intact to the following address.
ATTN: Mr. Karthik Prabhakaran, Prashanti sarees, #43, Balan Illam, Chevalier Ganesan Rd., T Nagar, Chennai - 17 | PH - +91 99529 59551
All orders can be cancelled within 24 hours of order confirmation. Please contact our support for the same.
We provide two options while cancelling the order.
1. You can get full refund or
2. Gift card for full value with 1 year validity or till the value exhausts whichever is earlier.
All the collection released online can be ordered from our website and mobile app. We don't accept orders via WhatsApp or any other mediums.
We accept any modes of online payment. You can pay via debit/credit cards and UPI. Cash on Delivery not accepted.
Due to payment gateway server errors, there might be some issues in payment processing. We'll receive order automatically once the payment is credited to our account. Otherwise order will not be placed.
Contact our support team with your email address and screenshot of your payment debit. If the order was confirmed and email for the same wasn't sent to you, our team will manually send the invoice.
Due to payment gateway server issues, amount gets deducted from your account and order might not be confirmed. The amount deducted from your account will be credited back in maximum 7 bank working days. We do not have control over this.
Yes. You can change the shipping address after placing order subject to the status of order. Once shipped, change of address is impossible.
Feel free to contact our support team for further assistance.
Once cancelled, we will initiate the refund immediately and you will receive refund in 7 bank working days.